When this statement applies

This statement applies to personal data received through Chicovery.com and direct contact with Chicovery. Medical institutions and other external healthcare providers may have separate privacy responsibilities for their own processing.

Data we may process

This may include your name, contact details, country, correspondence, technical website data and information you provide in a contact or intake form.

Medical and other sensitive data

A medical intake may require information about diagnosis, symptoms, previous treatment, medication or other health data. These data are processed only for assessment and organisation of the requested medical pathway and are not used for general marketing.

Purposes of processing

Data may be used to answer enquiries, assess an intake, identify relevant medical expertise, organise communication with selected parties, manage appointments and follow-up, and comply with legal obligations.

Sharing with hospitals and other parties

Personal or medical data are shared only when needed for the requested assessment, organisation or treatment, or when required by law. Only data relevant to that purpose should be provided.

International data transfers

An international treatment pathway may require relevant data to be shared with a hospital or medical team outside your country and possibly outside the European Economic Area. Where this occurs, the transfer should be limited to what is needed for medical assessment or treatment and be subject to appropriate organisational and legal safeguards.

Retention periods

Data are not retained longer than necessary for the purpose for which they were collected, ongoing handling of the case and applicable legal or administrative retention obligations. The exact period may therefore differ by type of record.

Your privacy rights

Depending on applicable law, you may have rights to request access, correction or deletion of personal data, restriction of or objection to processing, and where applicable data portability. Identity verification may be required before a request can be processed.

Security

Chicovery aims to use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration or disclosure. No digital system can guarantee absolute security.

Privacy enquiries

For privacy questions or a request concerning your personal data, contact info@chicovery.com.